WhatsApp Business & Automation
Connect WhatsApp Business communication with team inboxes, customers, bookings, follow-ups, notifications, and support workflows.
What this service does
DeskGo WhatsApp Business features help teams manage business communication in a controlled workspace. Keep customer context with the conversation, use approved workflows, and make ownership visible across the team.
Who it is for
Businesses that receive customer enquiries, booking requests, service updates, or follow-ups through WhatsApp and need team accountability.
Recommended setup
- Connect an authorized number
Complete the company-approved WhatsApp connection and confirm that the number, account, and access owner are correct.
- Set team access
Define who can view conversations, send replies, manage groups, handle media, and resolve customer requests.
- Prepare response workflows
Create practical reply patterns for enquiries, booking updates, reminders, follow-ups, and support handoffs.
- Test ownership and notifications
Verify assignment, unread states, notification delivery, escalation, and customer history before going live.
Main workflows
Shared inbox
Give authorized team members visibility into customer conversations without losing ownership or context.
Business follow-up
Connect messages with customers, bookings, proposals, payments, and next actions where configured.
Operational notifications
Use approved message workflows for relevant business events while respecting permissions and company rules.
Important controls
Authorized number and session ownership
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Role-based inbox and message access
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Approved templates and workflow rules
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Conversation history, assignment, and escalation
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Frequently asked questions
Does DeskGo replace WhatsApp?
No. DeskGo organizes configured WhatsApp Business communication inside company workflows; the connected WhatsApp account and its policies still apply.
Can every employee access every chat?
Access should follow company roles, team assignment, and configured permissions. Do not grant broad access unless the workflow requires it.