Troubleshooting Guide
Find solutions to common issues and problems you might encounter while using PagarBook.
Common Issues & Solutions
Login Issues
- Unable to log in with correct credentials
- Password reset email not received
- Account locked after multiple attempts
Solution: Ensure you are using the correct email. Check spam folder for reset emails. Wait 30 minutes if account is locked.
Attendance Problems
- Punch not recorded
- GPS location not detected
- Missing punch alerts
Solution: Check app permissions for location access. Ensure stable internet connection. Try refreshing the page.
Payroll Issues
- Salary calculation incorrect
- Payslip not generated
- Payment not reflected
Solution: Verify attendance records are finalized. Check salary configuration settings. Contact support for discrepancies.
Document Upload
- File upload failed
- Unsupported file format
- Large file size error
Solution: Use supported formats (PDF, JPG, PNG). Max file size is 5MB. Try compressing images before upload.
Notification Issues
- Not receiving email alerts
- Push notifications missing
- SMS not delivered
Solution: Check notification settings in your profile. Verify email address and phone number. Check spam filters.
Performance Issues
- Slow page loading
- Features not loading
- App crashes
Solution: Clear browser cache. Try a different browser. Ensure stable internet connection.
Browser Troubleshooting
- Clear Cache & Cookies
Clear your browser cache and cookies, then restart the browser.
- Try Different Browser
If issues persist, try accessing from a different browser.
- Disable Extensions
Temporarily disable browser extensions that might interfere.
- Check JavaScript
Ensure JavaScript is enabled in your browser settings.
Mobile App Troubleshooting
- Update App
Ensure you are using the latest version of the PagarBook app.
- Check Permissions
Verify app has necessary permissions (location, camera, notifications).
- Restart App
Close the app completely and restart it.
- Reinstall App
Uninstall and reinstall the app as a last resort.
Contact Support
If you still need assistance, please contact our support team: