Troubleshooting Guide
Resolve common DeskGo access, attendance, payroll, booking, notification, and document workflow issues safely.
What this service does
Start with the affected workflow, confirm the user's company and role, check the relevant configuration, and review the source record before retrying an important action.
Who it is for
Users, managers, and administrators investigating a workflow that is missing, delayed, unavailable, or producing an unexpected result.
Recommended setup
- Confirm account and company
Check the signed-in account, selected company, role, service access, and whether the workflow is enabled for that company.
- Check the source configuration
Review timezone, work calendar, shift, service availability, customer, employee, payment, or notification settings relevant to the issue.
- Review the source record
Check status, approval, date range, ownership, missing fields, and any visible error message before repeating the action.
- Retry safely
Retry only after confirming the record was not already created or sent. Avoid duplicate payroll, messages, bookings, invoices, or payments.
- Escalate with context
Use the Contact page and include company, role, workflow, time, record reference, and a clear description without sharing secrets.
Main workflows
Access issue
Confirm account verification, company invitation, role, service permission, and the current browser session.
Attendance or payroll issue
Check timezone, work calendar, source attendance, approval status, salary structure, and selected period before finalizing anything.
Booking or notification issue
Check service availability, staff assignment, channel configuration, recipient, status, and whether the event was already processed.
Important controls
Never share passwords, tokens, or private customer data
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Check source records before retrying
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Avoid duplicate financial or customer actions
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Escalate with safe diagnostic context
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Frequently asked questions
What should I include when contacting DeskGo?
Include the company, role, affected workflow, approximate time, record reference, expected result, actual result, and any non-sensitive error message.
Should I retry a failed payment or message immediately?
First check the current status and source record. A retry can create a duplicate if the first attempt completed but the screen did not refresh.