Bookings & Services
Publish services, configure availability, assign staff, collect booking details, and manage customer booking journeys.
What this service does
DeskGo bookings help service businesses turn availability into a clear customer journey. Configure what can be booked, who can deliver it, when it is available, and what happens after a booking is created.
Who it is for
Clinics, agencies, consultants, repair teams, salons, training providers, and any business that sells time-based or scheduled services.
Recommended setup
- Create the service catalog
Add service names, descriptions, duration, pricing, questions, buffers, and the customer-facing information required to book.
- Assign delivery teams
Connect services to eligible staff, locations, branches, or service areas so customers see accurate availability.
- Set the work calendar
Configure working hours, holidays, weekly days off, buffers, booking limits, and timezone rules.
- Test the public journey
Create a test booking, verify notifications, confirm staff calendar behavior, and review reschedule or cancellation rules.
Main workflows
Availability management
Keep staff schedules, locations, buffers, and service capacity aligned before customers select a slot.
Booking lifecycle
Move bookings through pending, confirmed, rescheduled, cancelled, completed, and follow-up states.
Customer follow-up
Use booking context with CRM, notifications, proposals, invoices, and WhatsApp workflows where enabled.
Important controls
Company timezone and work calendar
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Staff, branch, and service-level availability
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Reschedule and cancellation policies
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Booking notifications and customer questions
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Frequently asked questions
Can services have different staff?
Yes. Each service can be connected to the staff members or teams who are allowed to deliver it.
Can a company use bookings without CRM?
Yes. Bookings can be enabled independently. CRM and follow-up workflows can be added when the company needs them.